Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

About the Society

The American Purchasing Society, Inc. is an organization of buyers, purchasing managers, executives, and others interested in the purchasing profession. We were founded in 1969 and have members from every state and 28 countries worldwide. Our objective is to provide professional procurement training and improve the business purchasing function through education and our certification program. We were the first organization to establish a certification program for professional buyers and purchasing managers and our Certified Purchasing Professional (CPP) program is unique because we not only measure the competence of the applicants through a written examination, but we conduct reference checks to evaluate the applicant’s business reputation. The American Purchasing Society’s professional procurement training objectives are achieved through training programs and our own educational publications of interest to business and the purchasing community. Take advantage of our purchasing seminars and other resources today!


The Society’s Staff

 

Harry E. Hough - CEO

Richard H. Hough - President

Caroline S. Sieben - Controller

Nathaniel R. Hough - Member Services

Lynne M. Marlor - Member Services

Mimi M. Steinwart - Member Services

Robert Menard, CPP - Contributing Editor

Jeff Steele - Contributing Editor

I thought the course (The Science of Negotiation) was well laid out, built a base and kept adding to it until you had a complete picture.

Julie Schilling, CPP
Buyer
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