Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

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...this was not only extremely user friendly, it was filled with an enormous amount of information...it opened my eyes to new ways of looking at things.

Cherie W. Gendron
Purchaser
Cranston
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