Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

Share your  professional purchasing certification experience.

Purchasing certifications and procurement certification programs offered by the American Purchasing Society are important to purchasing professionals for a number of valid reasons.

Business management recognizes the growing complexity and heavy demands of the purchasing operation. Executives need the assurance that their purchasing managers and buyers are adequately trained, reliable, and dedicated to their professions.

To view a short list of companies that have had employees apply for purchasing certifications and procurement certification courses through the Society, click here.

There is a growing realization in the business world that only professionals can get the job done in a professional manner. The American Purchasing Society award of certification provides general management a degree of confidence in the ability and integrity of the people who have been or will be selected to do the job.

Secondly, there is ample precedent reflecting the benefits of professional business certification in the history of other areas of business operation, such as engineering, accounting, law, etc.

Other facts supporting the need for certification of purchasing people include a marked degree of improvement in personal confidence, satisfaction, and pride which results from certification - and it is manifested by improved performance on the part of the certified individual. Also, procurement certifications permit close control of spurious purchasing practices and offers opportunities for increased earning levels in purchasing operations based on recognition of professional competence and performance.

As a Supply Chain Professional in the Medical Device industry, I feel the APS certification designation boasts credibility. It reflects honor and dedication to uphold the professional standards of the purchasing profession as a whole. I have engaged my purchasing team with this membership as well as a path to certification.

Christine Schreck
Supply Chain Manager
SMC Ltd.
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