Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

Solicit Opinions, Measure Performance

Date: 05/02/2017

Solicit Opinions, Measure Performance – Buyers are wise to solicit opinions about suppliers’ products, but it is most important, where possible, to measure actual suppliers’ performance. Users can provide their opinion about the delivery time and the quality of the product, but their opinion needs to be checked against other causes and available records. For example, late deliver may be caused by the carrier rather than the product supplier. Buyers need to compare records of average delivery time, quality in the form of rejects or lack thereof, and cost factors with other suppliers before placing excessive weight to the opinion of users.
 




Please login to comment

Comments:


No comments yet. Be the first!