Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

Do You Consider the Amount of Time Used When Buying?

Date: 01/02/2019

Author: H.E. Hough

Most purchasing operations only compare bids from one to three suppliers. In practice, buyers may not get competitive quotes for small quantities of low cost items, but they should shop more when the investment required is high. How much more time they spend with many suppliers should depend on the cost of their time compared with the potential savings obtained. But how many buyers compare their time to the amount of the potential cost savings. Do you accurately measure and compare your time spent with the savings obtained?




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