If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

New Online Courses

Date: 07/24/2021

Author: HEH

The American Purchasing Society has added three new online courses within the last year. They are "How to Buy Construction Services", "Organization Safety and Security", and "introduction to Business". If you want to learn about buying and managing the purchasing department APS is where to go.

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