Survey

If you are a buyer for business, what do you do when you have a major complaint about a product or service from a suppiier?

Send a written complaint to the supplier's service department.
Tell the sales rep. If not corrected. go to the GM or President.
Begin shopping for a better supplier.
Cancel all orders until supplier solves the problem.
Look at order history. Take one or more steps listed above.

Benchmarking Report

 

The American Purchasing Society conducts research about business purchasing practices. The Society obtains information from monthly and annual benchmarking surveys and has been publishing its annual Research and Procurement Benchmarking Report since 1998.

Topics regarding price benchmarking in procurement that are usually included in the supplier performance evaluation report are price forecasts, late, early, rejected shipments, staffing levels, savings achieved, new suppliers, policies, and more.

Purchasing professionals use the Society’s supplier performance metrics and supplier performance reports to compare their activities to other organizations with the objective to improve their purchasing practices.

If you would like to read the most recent publication of the Society's Annual Research and Benchmarking Report, become a member of our purchasing professsional organization today!